Holiday Cancellations due to Covid 19
When booking with Carrickcraft, you can have confidence that if you have to cancel your booking due to Covid 19, your booking deposit will be refunded or held on credit, to be used later.
The following rules currently apply to your holiday booking:
- In accordance with our terms and conditions, we usually make a charge to change a booking. We are now refraining from this regulation due to the Coronavirus crisis. You can change your planned boating holiday to another date in 2021 or even 2022 at any time free of charge if your trip becomes impossible due to the Coronavirus. Your deposit will then count towards the new booking.
- There are no rebooking costs for you. However, if a higher boat rental tariff arises due to a rebooking, we will charge you the corresponding difference.
- For cancellations that are not related to the Coronavirus, our usual terms and conditions apply.
I am afraid of the Coronavirus and I am hesitant to go on the holiday I booked. Can I cancel free of charge?
As long as there is no risk of contamination, then this isn’t reason for free cancellation. Please see our Booking Conditions 2021 for cancellation conditions.
If I am from a district in a “red zone” and the government imposes limited mobility, can I get a free cancellation of my booking?
Carrickcraft offers free rebooking for all justified reasons that apply when a customer is excluded from travel due to a government decision related to the Coronavirus.
We all hope that this crisis will pass and that you can then enjoy your holiday on the Shannon and Erne.
If you have any questions about rebooking, please contact us at +44 (0) 28 3834 4993 or +353 (0) 1 278 1666 or by email .
Please be assured that the safety and health of our guests, employees and partners is our highest priority. In the current situation, a boating holiday on the Shannon or Erne is probably one of the safest ways to travel: you are out on the river away from big cities, you can take care of yourself on a fully equipped boat and you may be able to drive in your own car and are therefore generally not exposed to any risks – at least not greater than in your living room at home.
What do Carrickcraft do to prevent infection of guests?
We thoroughly clean and disinfect our houseboats – as always. In order to enjoy your boating holiday to the fullest and to avoid a potential infection, the World Health Organization recommends the following behaviour:
- Take disinfectants with you (wipes and/or sprays for public areas, gel for the hands)
- Wash hands frequently and thoroughly
- Regular disinfection of the hands
- Avoid handshakes
- Observe sneezing and coughing hygiene
How does Carrickcraft protect its employees?
So far we are not aware of any cases of illness or suspected cases. We closely follow the recommendations of the health authorities and the development of the situation in order to adapt our procedures if necessary. We strictly adhere to sanitary standards that comply with the applicable regulations. The cleaning procedures applied are regularly reviewed. The usual hygiene measures (washing hands, surface cleaning) are effective. Preventive measures, which also exist in the case of seasonal flu (such as coughing in the elbows, adherence to hand hygiene, use of disposable cloths, etc.) are advised. As far as travel is concerned, all employees have been asked to make only those trips that are absolutely necessary. Rest assured that the safety and health of our customers, employees and partners is our highest priority.
What happens if an infection with the Coronavirus is suspected at the local Carrickcraft office?
At each base there are established procedures and reporting channels for what to do if certain infectious diseases occur. These are then immediately put into effect.
What special measures would be taken on the boats?
If a case of Coronavirus is detected, a special cleaning programme is immediately implemented in accordance with the recommendations of the health authorities. As far as accommodation is concerned, the boat will be completely disinfected. We will follow the guidelines of the health authorities.
Where can I get more information on my questions regarding the Coronavirus in connection with Carrickcraft?
If you have any questions regarding rebooking, please contact the regular Carrickcraft contact number: +44 (0)28 3834 4993 or +353 (0) 1 278 1666.